Shipping policy

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All orders are processed within 1-18 Business days; once orders are processed, they are shipped. Shipping & Processing times are SEPARATE. Please note during sales, there may be a DELAY in processing/shipping orders due to the number of orders. BLACK FRIDAY ORDERS CAN TAKE 2-3 WEEKS TO SHIP DEPENDING ON THE VOLUME OF ORDERS We work as fast and effectively as we can to get your orders out!

The Lash Firm is NOT responsible for delivery delays due to weather, mishandling by carrier, undeliverable addresses, or incorrect contact information for all shipments. Once the package has left our facility, we are not liable for any damaged, delayed, or lost packages. is not liable for any returns due to incomplete addresses, undeliverable addresses, or return to sender, nor any extra fee’s, customs or back end charges once the package has left the United States.

Returns and exchanges

All sales are final, if for any reason you receive a mistake with your order we will make necessary accommodations.

Contact us

If you need assistance or would like to contact a member of our team please email